Version Control. Scheduling. Compliance.

VERSION CONTROL FOR ORACLE SERVICE CLOUD MADE EASY

GET YOUR FREE VERSIONCX DEMO

REWIND

Roll back to earlier version of answers with a single click.

VersionCX from Ideqa is an add-in for Oracle Service Cloud (formerly RightNow) that allows you to automatically store historical versions of your knowledge base answers, allowing you to roll back to prior versions at the press of a button.

SET AND FORGET

Schedule new answers to automatically deploy in the future.

Updates to answers in your knowledge base can be scheduled to deploy at a future date and time.  No longer will you need to set the alarm to manually push content live – saving time and reducing the risk of your information being published at the wrong time.

REST EASY

Easily access a record of earlier answers and their author to manage compliance.

VersionCX helps your organisation meet its compliance requirements with a full audit trail showing a record of answer updates.  The VersionCX tab shows when an answer was modified, by whom, and the reason for the change.  The compare feature highlights the text differences between answer versions.  If your answer includes images and hyperlinks, the HTML option will show you updates to those as well.

ALSO GOOD TO KNOW

  • VersionCX preserves the Answer ID for the published version of the answer. Google searches and hard coded URLs will continue to return the correct result.
  • Answer scores are retained. Your most popular answer will retain its score, even after you have published an update to the answer.  This ensures your knowledge base is promoting the right content to your users.
  • Included in the cloud subscription for VersionCX is technical support by email, as well as access to regular updates from Ideqa – ensuring compatibility with Oracle Service Cloud releases.
  • Works with all 33 languages supported by Oracle Service Cloud.
  • Supports all answer types – HTML, File Attachments and URLs.
Version history for each answer is visible in the Oracle Service Cloud console
Compare function allows you to view differences between answer versions
“VersionCX’s biggest value for us was creating an easy workflow process for document control of our 16,000 articles.”

CX Manager

Global Healthcare Customer

PRICING
STANDARD
Up to 5 Users*
$600
USD
per month
LARGE
Up to 20 Users*
$2,000
USD
per month
ENTERPRISE
Unlimited Users*
$5,000
USD
per month
* Users refers to the number of Knowledge Base administrators approved to edit and publish answers

SYSTEM REQUIREMENTS

  • Oracle Service Cloud (current supported version)
  • Enhanced Console must be enabled
  • Microsoft .NET version 4.5.2+
  • Windows 7 SP1 or later

NEED MORE INFO?
GET IN TOUCH

EMAIL

sales@ideqa.com

PHONE

+64 9 551 8872

HQ

Ideqa Limited
Level 3, 130 Ponsonby Road Auckland 1011, New Zealand